Terms of Use
Terms governing website use, orders, payments, shipping, returns, refunds and applicable consumer rights.
Scope
These Terms of Use apply to the use of this website and to orders placed with OrQeni, operated by Jiayu County Congshu General Merchandise Firm. Mandatory statutory consumer rights take priority where they apply.
Website Use
Use the website for lawful shopping, information and customer-service purposes. Do not interfere with website operation, security or other users.
Product Information
Product descriptions, images, availability and product-specific information are presented on the relevant product pages. Product-specific size information shown on an individual product page takes priority over general size guidance.
Prices and Taxes
Displayed product prices include applicable tax according to the website’s pricing configuration. Customs duty, import charges and customs handling charges, where applicable, are separate and remain the customer’s responsibility unless mandatory applicable law requires otherwise.
Orders
When placing an order, provide accurate order, contact and delivery information. Order processing normally takes 1–3 business days.
Order Acceptance
Order handling may include payment authorization and operational checks before fulfilment. Nothing in this section limits rights that cannot be excluded under applicable consumer law.
Processing
Orders are usually processed within 1–3 business days.
Cancellation
You may request cancellation before dispatch by contacting support@orqeni.com. After dispatch, cancellation may no longer be possible.
Address Changes
You may request a delivery-address change before dispatch by contacting support@orqeni.com. After dispatch, an address change may depend on the carrier and shipment status.
Payments
Card payments are processed through Stripe. Primary card brands shown are Visa, Mastercard, American Express, JCB, Discover and Diners Club. Additional payment options may be available where displayed on the Payment or Checkout page.
Shipping Fees
Standard shipping is 6$ for orders below the free-shipping threshold.
Free Shipping
Orders reaching 50 qualify for free standard shipping.
Dispatch
Orders are dispatched within 3 business days.
Estimated Delivery
Estimated transit time is 7–15 business days after dispatch. Delivery estimates may vary due to destination, carrier operations, customs processing, peak periods, weather, public holidays or other circumstances outside reasonable control.
Tracking
All orders include shipment tracking. Tracking information is provided after dispatch once tracking data becomes available.
Customs and Import Duties
For international orders, applicable customs duty, import charges or customs handling charges are the customer’s responsibility where applicable. Mandatory applicable law prevails.
Lost Parcels
If a parcel has not arrived for an extended period or appears lost, contact support@orqeni.com. We will review tracking and investigate with the relevant carrier. If the parcel is confirmed lost, the resolution will be reshipment or refund.
EU Right of Withdrawal
Where EU distance-selling rules apply, consumers generally have a 14-day statutory right of withdrawal from receipt of the goods and do not need to give a reason for ordinary withdrawal. After giving withdrawal notice, the goods should be returned within the period required by applicable law.
Returns
For goods covered by the standard return policy, request a return within 14 calendar days after receipt by contacting support@orqeni.com. The registered business address is not automatically the return address; the applicable return address is provided in the return instructions.
Return Shipping
For a normal change-of-mind or other non-defective return, the customer pays return shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return shipping cost. For a normal EU statutory withdrawal, the customer may bear return shipping where this was clearly disclosed before purchase and applicable law permits it.
Exchanges
Direct exchanges are supported. For a wrong-size preference, change of mind, personal preference or other non-defective exchange, the customer pays both return shipping and replacement shipment costs. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return and replacement shipping costs. No restocking fee applies.
Defective / Incorrect / Incomplete Goods
Damaged, defective, incorrect or incomplete goods are handled without shifting necessary merchant-responsibility return costs to the customer. Applicable mandatory rights for non-conforming goods remain unaffected.
Refunds
Approved refunds are generally returned to the original payment method. Our internal target is to process approved refunds within 7 business days after the returned goods are received and the necessary review is completed. This target does not replace any mandatory statutory refund deadline. For an applicable EU statutory withdrawal, the standard original delivery cost is reimbursed where required by law; supplementary delivery cost above the least expensive standard option may be excluded where law permits. Where permitted, reimbursement may be withheld until the goods are received or evidence of return is provided, whichever occurs first under the applicable rule.
Personalised Goods Exception Where Applicable
If made-to-order, custom-made or clearly personalised goods are offered, they may fall within a statutory withdrawal exception where applicable law permits. This does not exclude rights for defective, damaged or incorrect goods, merchant production errors or other mandatory statutory rights.
Statutory Consumer Rights
Mandatory Statutory Consumer Rights remain fully applicable. Nothing in these Terms limits rights that cannot lawfully be excluded, reduced or waived.
Intellectual Property
Website content, branding, layout, text, graphics and other protected materials are subject to applicable intellectual-property rights. Use of the website does not transfer ownership of those rights.
Liability
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law. Consumer remedies and mandatory statutory rights remain unaffected.
Privacy
Personal data is handled in accordance with the Privacy Policy and Cookie Policy. Privacy and data-protection questions should be sent to privacy@orqeni.com.
Changes
These Terms may be updated from time to time. The current version is identified by the Last Updated date shown on this page. Changes do not remove rights that have already arisen under mandatory applicable law.
Contact
For orders, cancellation, address changes, shipping, tracking, returns, refunds, exchanges, sizing, payment or general support, contact support@orqeni.com. For privacy and data-protection matters, contact privacy@orqeni.com.